Privacy policy
Roots, Inc. dba Roots Through Recovery Data Protection (Privacy) Policy
This is the Data Protection Policy, or Privacy and Cookie Policy if you are in the U.S., for Roots, Inc. dba Roots Through Recovery website (“Roots, Inc. dba Roots Through Recovery”). Your privacy is very important to us and we are committed to protecting it. We understand that you need to be in control of your personal data.
This Policy explains the way Roots, Inc. dba Roots Through Recovery collects personal data from you and the purpose for that collection. This Policy is designed to ensure that you are aware of how your personal data is being used and to provide you with choices about that use.
What Data is Being Collected and Why?
By visiting Roots, Inc. dba Roots Through Recovery Site or submitting your personal data, you accept the terms described in this Policy. From time to time we may modify these rules. We will notify you of any significant change by posting a notice on the privacy policy page on our website. Your continued use of Roots, Inc. dba Roots Through Recovery Site after any modification indicates your agreement to the new terms.
By submitting a form or initiating a live chat, we may contact you via email or phone related to your inquiry. You may choose not to receive notifications.
We use Google Analytics, Google AdWords Conversion tracker, CallRail and other services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.
We may use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.
We may use one or more Facebook Pixels on our website to help measure the effectiveness of our advertising. If you are concerned about Facebook tracking, please visit their privacy policy page.
Sharing with Third Parties
We may use service providers to process the Application Data. These service providers are restricted from using your personal data in any way other than for the service they are providing. There may also be occasion for Roots, Inc. dba Roots Through Recovery to disclose your personal data to third parties if it believes, in its sole discretion, that such disclosure is required by law, to enforce its user agreement or Data Protection (Privacy) Policy, or in connection with a sale or transfer of some or all of the assets in Roots, Inc. dba Roots Through Recovery.
Security
Roots, Inc. dba Roots Through Recovery is concerned with the security of your personal data. Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.
Roots, Inc. dba Roots Through Recovery is hosted on a private cloud service. For more information regarding WP Engine, please visit WPEngine.com.
Data Retention
Roots, Inc. dba Roots Through Recovery maintains your data for an indefinite period depending on whether you opt into treatment services, if you require a follow up later, or if you become a member of our alumni association. We take extra steps to shift this data from our public websites to internal servers at set intervals for added privacy.
Anonymous Information
Cookies. A cookie is a string of information that is sent by a web site and stored on your hard drive or temporarily in your computer’s memory. We may employ cookie technology to help you move faster through our Site. We may employ cookie technology to estimate our total audience size and traffic and to help us improve our Site’s experience by measuring which site areas are of greatest interest to users. You can turn off the ability to receive any of these cookies by adjusting the browser on your computer, but you should note that if you do so, this may materially affect the functionality of the Site and the information you can access through it. If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau’s web site at www.allaboutcookies.org. We collect anonymous data when you visit most pages on Roots, Inc. dba Roots Through Recovery Site. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring web site addresses. Some parts of Roots, Inc. dba Roots Through Recovery Site use embedded pixel or javascript technologies to facilitate your use of the Web site and to track general traffic. We use your anonymous data to obtain general statistics regarding the use of Roots, Inc. dba Roots Through Recovery Site and its specific Web pages and to evaluate how our visitors use and navigate our Website on an aggregate basis. We do not link your anonymous data with personal data.
We also use Google Analytics as an analytics provider and that also places cookies, so we can improve the site and make it better through cookies and analytics.
Links to Other Websites
We may make content or services from other web sites including our affiliated or co-branded web sites, or other Roots, Inc. dba Roots Through Recovery group web sites, available to you from links located on this site. These other websites are not subject to this Privacy Policy. We recommend that you review the Data Protection (Privacy) Policy at each such web site to determine how that site protects your privacy.
Transfer of Data Outside of Your Home Country
Your information may be stored, processed, and accessed in The United States or any other country where Roots, Inc. dba Roots Through Recovery has vendor relationship facilities. By using the Sites, and Roots, Inc. dba Roots Through Recovery services, you consent to the transfer of information outside your country.
How do I make a request for my personal information (Subject Access Request) under the EU General Data Protection Regulation (GDPR)?
The GDPR provides individuals with the right to ask any organization for a copy of the personal data processed about them. To make a request for the personal information we hold about you, please contact us.
Your Ability to Choose
You can let us know that you do not want to be notified about our products and services or other special offers by sending us a written request via the Contact page on our site. When composing your email, please include the words “Privacy Policy opt-out” in the subject line and the subscribed email address.
Take the First Step Now
If you need to find a place that feels comfortable and supportive, let Roots Through Recovery’s experienced clinicians and case management team work with you to help determine your next steps. We want you to have choices that will give you and your loved ones the best outcomes.
If you have questions, feel free to contact us
"*" indicates required fields
English 
Spanish 